Refund policy

1. Satisfaction Guarantee:

   - To qualify for a refund, please provide proof of purchase (e.g., order number, receipt) and a brief explanation of why the product did not meet your expectations.
   - Please note that perishable items are non-refundable due to health and safety concerns.

2. Damaged or Defective Products:
   - If you receive a damaged or defective product, please contact us within 7 days of receiving your order.

3. Incorrect Orders:
   - If you receive an incorrect item, please notify us within 7 days of receiving your order.

4. How to Request a Refund:
   - Email our customer service team at support@caninerawfeast.co.za with your order details and the reason for the refund request.
   - Our team will review your request and respond within 3 business days with instructions on how to proceed.

5. Refund Process:
   - Once your refund request is approved, we will process the replacement or refund in form of store credit.

6. Return of Unused Products:
 - For refunds on unused products, the items must be returned in their original, unopened packaging.
- You are responsible for the return shipping costs unless the product was damaged, defective, or incorrect.

7. Non-Refundable Items:
 - Perishable items.
 - Products purchased more than 30 days ago.
- Products not purchased directly from Canine Raw Feast (e.g., third-party retailers).
- Any promotional or free items.

8. Contact Us:
   - For any questions or concerns regarding our refund policy, please contact our customer service team at support@caninerawfeast.co.za.

We value your business and are dedicated to ensuring your satisfaction with Canine Raw Feast products. Thank you for choosing us to nourish your beloved pets.